Project- Report on workplace procedures/legislation

1) Outline the responsibilities of staff members in maintaining workplace WH&S.

· Staff members must take responsibility care for their own health & safety and that of others who may be affected by their actions.

· Eliminate risks to health & safety. If not reasonably practicable, risk must be minimized.

2) What are the procedures for raising concern regarding WH&S in the workplace?

· The primary reason for WH&S legislation is to make every workplace a safe & healthy one.

· Every business is required to provide a safe, healthy & secure workplace for their employees.

· Nobody wants to be at risk of injury, illness or death

· Every worker is required to follow the WHS procedures , practices & guidelines of their workplace.

3) list 5 examples of discrimination in the workplace

· Deny someone an opportunity to work on the basis of the sexuality

· Asking different interview questions to applicants applying for the same job.

· Not offering someone a job, training or career advancement assuming that the person will be inflexible due to parental responsibilities.

· Offer different terms of employment to people doing the same job.

· Rejecting someone on the basis of their race, age and religion.

4) What procedures are in place to ensure that customer privacy is maintained?

· Implementing privacy laws

· Keeping records & personal details of staff members

· Controlling how they collect, use, disclose, store & update personal records that they hold.

5) List and briefly describe 2 examples of legislation relating to the following:

- privacy

- WH&S

- Anti-discrimination

® Privacy:

- It is inappropriate to provide information about guests to their parties.

- Govern the rights of the people whose personal information is collected.

® WH&S:

- Comply, so far as they are reasonably able with any reasonable instruction given by the persons conducting a business or undertaking PCBU to allow the PCBU to comply with WHS laws and

- Co-operate with any reasonable policy or procedure of the workplace that has been notified to workers.

® Anti-discrimination:

- Everyone has an equal right to work and to be treated fairly while at work.

- There are penalties involved for those employer who do not ensure an EEO & harassment-free workplace.

6) What are codes of practice?

· Codes of practice provide guidelines for your conduct when carrying out duties. The codes are made up of a set of rules that help you to know what you should and should not do.

7) What does it mean to be ethical in the workplace?

· To be ethical in the workplace means conforming to accepted moral standards. Applied to the work environment , it means that an ethical person has a higher standard than just avoiding a certain behavior or practice because it is illegal.

8) list and briefly discuss 4 examples of conflict resolution techniques that can be used in the workplace

· Take responsibility:

If involved in a workplace conflict, should take the initiative & begin dealing with the situation.

· Tread carefully :

Be extremely careful regarding your communication style and how it may be received by others. Tread carefully , courteously & discreetly.

· Encourage all points of view:

Encourage a fair discussion by only allowing one person to speak at a time , without interruption.

· Establish and agree on the problem:

Clarify and summarise what has occurred. Try to distinguish the root cause of the problem and whether there are other issues surrounding the situation.

9) Finally consider the members of your group Assessment 1 research /work based team work. List your team members, and briefly state what their roles were in contributing toward the group goal ( e.g what area of research did they assist with undertake?)

· No. of team members:- 5

· We worked together to achieve the desired outcome on a production as a team.